Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy as required so please check this page occasionally to ensure that you are happy with any changes made. You can contact us using the information below if you have any questions about our privacy policy.

Last updated 01/06/2021

Who we are:

This website is owned and operated by Fast Trak Ltd, a company registered in the UK with company number 05245682. Established in 2005, we are a family-owned business and have been trading from Manchester, UK since 2005.

Our registered office and warehouse are located at:

Fast Trak Ltd
Unit G Ennis Close
Roundthorn Industrial Estate
Manchester
M23 9LE

Telephone: 0161 945 7238

Email: info@flavacarscents.com

We are committed to protecting and respecting your privacy

How your information is collected

We obtain information about you when you use our website, for example, when you contact us about products and services, when you register an account with us or when you place an order with us.

Types of information that we collect

The personal information we collect can include your name, address, telephone number, email address, IP address, and information regarding which pages are accessed by you and when.

If you place an order with us and choose to pay by card, your card information is not processed or stored by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How your information is used

We may use your information to:

process an order you have placed
seek your views or comments on the services we provide
notify you of changes to our services
send you communications which you have requested and that may be of interest to you. These may include information about new ranges or offers

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

The lawful basis for processing your personal data to fulfil orders is a contract basis as laid out in the General Data Protection Regulation (GDPR)

The lawful basis for processing your personal data for marketing emails is a consent basis as laid out in the GDPR. You have the right to withdraw your consent at any time, you can do this by contacting us using the contact details above or by using the “UNSUBSCRIBE” link in any marketing email that we send to you.

Who can access to your information

We will not sell or rent your information to third parties. All information collected is only used for the purposes of our business activities.

Third Party Service Providers

We may pass selected information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of fulfilling our contract and providing services to you on our behalf (for example we will pass your address to our courier so that they can deliver your goods). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Rest assured that we will not release your information to third parties beyond the Fast Trak Ltd requirements unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are paying for your order via our website, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff and customers.

Your choices

We operate an opt-in service for all marketing activities. You can opt-in to this on our website using the “SUBSCRIBE TO NEWSLETTER” option. If you do not want to receive direct marketing communications from us about new product ranges or promotions please do not enter your email address or click the subscribe button.

We will not contact you for marketing purposes unless you have given your consent. You can change your marketing preferences at any time by contacting us.

Your Rights

You have rights under the GDPR:

to access your personal data
to be provided with information about how your personal data is processed
to have your personal data corrected
to have your personal data erased in certain circumstances
to object to or restrict how your personal data is processed
to have your personal data transferred to yourself or to another business in certain circumstances.

You also have the right to lodge a complaint with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO). You can contact the ICO via the ICO website:

https://ico.org.uk

Alternatively, you can call the ICO helpline on 0303 123 1113.

How you can access and update your information
If you change your email address, or if any of the other information we hold about you is inaccurate or out of date, please email us at: info@flavacarscents.com

or write to us at:

Fast Trak Ltd
Unit G Ennis Close
Roundthorn Industrial Estate
Manchester
M23 9LE

Alternatively, you can telephone us on 0161 945 7238.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Any information transmitted between you and our website is encrypted using SSL. When you are on a secure page, a locked padlock icon will appear in web browsers such as Microsoft Internet Explorer or Google Chrome.

Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password which enables you to access certain parts of our websites, this is stored in an encrypted format and you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

Fast Trak Ltd does not conduct any automated profiling or automated decision making.

Use of cookies

Like most websites, the flavacarscents.com website uses cookies. Cookies are small text files that we may place on your device that help the website to function better for you.

We use cookies to:

Enable the functionality of the website such as the shopping cart
Collect data about how our website is used.
Collect analytical data about our website (Google Analytics).

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.